Privacy policy

At Kalon Acupuncture, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information. By using our services, you agree to the collection and use of data as outlined in this policy.

1. Information We Collect
We collect personal data that you provide to us through various channels, including our website contact form, email correspondence, and intake and consultation forms. The types of personal data we may collect include:

  • Name

  • Contact details (such as email address and phone number)

  • Medical history

2. Use of Your Data
The personal data we collect is used solely to provide our acupuncture services and to communicate with you regarding your treatment. This may include:

  • Assessing your medical needs and treatment plans

  • Booking appointments and managing our services

  • Communicating with you about your health and treatment progress

3. Confidentiality of Your Data
We take the privacy and confidentiality of your personal information seriously. Your personal data will be kept strictly confidential and will not be shared or sold to third parties, except in the following circumstances:

  • With your explicit written consent: We may share your information with named third parties only with your express consent.

  • For legal obligations: In the event of a court order, we may be required to share your information with relevant authorities.

  • For regulatory and insurance purposes: We may share your data with our professional association (The Acupuncture Society), our insurers (Balens Ltd.), or our solicitors in the event of a complaint or claim.

  • For protection of life / safeguarding: In exceptional cases where necessary for the protection of yours or another’s life or safeguarding children, we may share your data with the relevant authorities - doctors or the police.

4. Data Security
We take appropriate measures to ensure the security of your personal data. We have implemented technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure.

5. Data Retention
We will retain your personal data for a period of 7 years following the conclusion of your treatment, in accordance with legal and professional requirements. After this period, your data will be securely deleted or anonymized.

6. Your Rights
You have the right to:

  • Access the personal data we hold about you.

  • Correct any inaccuracies in the personal data we hold.

  • Request the deletion of your personal data, subject to certain conditions (e.g., legal obligations).

  • Withdraw consent for data processing at any time, although this may impact the services we can provide.

To exercise your rights or if you have any concerns about how your data is handled, please contact us using the details below.

7. Contact Information
If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us at:

Kalon Acupuncture
Email: sophie@kalonacupuncture.co.uk
Phone: +44 (0)7929 000452

This Privacy Policy is subject to change. Any updates will be posted on this page, and we encourage you to review it periodically to stay informed about how we protect your data.

By using our services, you acknowledge that you have read and understood this Privacy Policy.